Return & Exchange Policy

At Sprayground, we want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help with our return and exchange policy.

Returns

We accept returns within 30 days of the delivery date. The item must be unused, in its original packaging, and with all tags attached. Return shipping costs are the responsibility of the customer.

Exchanges

We offer exchanges for items within 30 days of delivery. Exchanges are subject to availability. To initiate an exchange, please follow the return process and note that you would like an exchange.

How to Initiate a Return or Exchange

To start a return or exchange, please visit our online portal at packexpression.com. You will need your order number and email address. Once your return is received and inspected, we will notify you of the approval or status of your refund.

Refunds

Once approved, your refund will be processed to the original method of payment. Please note that shipping costs are non-refundable. You will receive a credit within a certain amount of days, depending on your card issuer’s policies.

Non-Returnable Items

Certain items cannot be returned, including gift cards, discounted items, and personalized products. Please get in touch for details on non-returnable items.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately. We will arrange a return and send a replacement or issue a refund.

FAQ

How long does it take to process a return?
Once we receive your item, it may take up to 10 business days to process the return.

Can I return a sale item?
Sale items are final and cannot be returned.

What if I miss the 30-day window?
Returns beyond the 30-day period cannot be accepted.

For further assistance, please visit our support page at packexpression.com.